Notice of incident

We would like to address the instabilities and outage that occurred on Friday, April 26th. We understand that any service interruption has a significant impact on your operations.

During the night from Thursday to Friday, work related to the patient search mechanisms was carried out. Unfortunately, there was an issue with the replication of the patient search index, leading to instabilities in the system. The problem was only detected early Friday morning when the system was in use. Our team quickly worked to rebuild the search index. However, transitioning to this new index caused a widespread system error. Restarting the system and validating the fixes resulted in a 35-minute outage at the start of the lunch hour (11:59 AM to 12:34 PM).

Over the past few months, the development team has undertaken a major overhaul of the patient search system to improve its architecture and remove the connectivity constraints that caused this outage. These efforts will be completed in the coming weeks, which should prevent such issues from occurring again. In the meantime, we have documented this incident and learned from it to diagnose and resolve similar problems more quickly in the future.

We would like to thank you for your trust and understanding.

The incident is now resolved. All systems are back to normal.

The situation status history is available below.

We apologize for any inconvenience this incident may have caused.

The incident is now resolved. All systems are back to normal. The search for patients is now working including for new patients.

The situation status history is available below.

We apologize for any inconvenience this incident may have caused.

The application is back online. We are still working on a fix to be able to search for a new patient that was created today.

We apologize for any inconvenience this incident may have caused.

The application has been stopped for an emergency restart and should be back in few minutes. We are sorry for this situation.

The application has been stopped for an emergency restart and should be back in few minutes. We are sorry for this situation.

A correction has been made. The search for patients is working but new patients just created will not be found.

The investigation is ongoing to restore full service.

A status update will be issued as soon as possible.

We’re currently observing instability in the EMR.

We’ll make our best to resolve the problem as soon as possible. Resolution time for the incident is now estimated at 1 hours.

This message will be updated as soon as more details are available.

Thank you for your understanding.