Notice of incident - Importing laboratory results and scanned documents

Minor incident Scanning module
2025-11-17 11:15 EST · 3 hours, 43 minutes

Updates

Resolved

The incident is now resolved. All systems are back to normal.

The situation status history is available below.

We apologize for any inconvenience this incident may have caused.

November 17, 2025 · 14:58 EST
Issue

We are currently experiencing issues with importing laboratory results and scanned documents in the EMR through our scanning module.

The systems have been restarted, but there will be a delay before laboratory results or scanned results/documents appear in the patient file.

The transfer of administrative information to the ADT systems is also delayed.

This message will be updated as soon as new details become available.

Thank you for your understanding.

November 17, 2025 · 11:15 EST

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