Incident Notice - Delays in the import of scanned documents and results into patient records

Minor incident Scanning module Services and external partners Lab results
2026-03-13 08:16 EDT · 5 hours, 46 minutes

Updates

Resolved

The incident is now resolved. All systems are back to normal.

The situation status history is available below.

We apologize for any inconvenience this incident may have caused.

March 13, 2026 · 14:01 EDT
Issue

We are currently experiencing delays in the import of scanned documents as well as the import of certain results into patient records.

We are working to resolve the situation as quickly as possible.

This message will be updated as soon as new details become available.

Thank you for your understanding.

March 13, 2026 · 08:16 EDT

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