Some reports are inaccessible

The backup database is now up to date and working properly. All reports are now available.

Thank you for your patience!

The backup database is now up to date and working properly. All reports are now available.

Thank you for your patience!

The back-up database is now accessible. The data dates back to August 29, 2022 at 12:30 p.m. Therefore, reports based on this database can now be generated, but will not contain data entered into the EMR after 12:30 p.m. yesterday.

A maintenance of this database is planned again this evening around 7 p.m. in order to catch up on the delay.

We now expect the backup database to return to normal by tomorrow morning (September 30) at 8 a.m.

Our stand-by database is currently inaccessible.

All reports based on this database can’t be generated. If you get an error message when trying to retrieve a report that you have successfully retrieved in the past, the cause is likely related to the problem mentioned above.

Estimated resolution time: 12 hours